How can we help?
Find answers about your routes, bookings and EasyGo China account.
My bookings
Find your order details.
Using the app
Bring your routes with you.
Contact us
Talk to the EasyGo team.
What is a self-guided tour?
A curated route you follow independently in the EasyGo China app, with cultural stories and local recommendations. It is not a tour led by an in-person guide.
Are attraction tickets included?
Check the “What’s included” section on each product. Self-guided route access does not automatically include attraction tickets, transport or meals.
Can I buy on the website and explore in the app?
Yes. Choose your route online, then sign in to the EasyGo China app with the same email to find your purchase in My Trips.
How do private guides and activities work?
Choose your date, number of travelers and language, then review the price and details before booking. Your guide confirms the meeting point after booking.
What if my plans change?
Private guides and local activities can be cancelled free of charge up to 24 hours before the start in My bookings; later cancellations are refunded minus a 10% fee, and cancellations by your guide or host are refunded in full. For other products, contact our support team with your booking reference.